Returns

We do accept goods back at beautysleuth on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.

If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:

Returns Dept.
beautysleuth
Unit C2 Portland Business Park
Portland Road
Hove
East Sussex
BN3 5RY
United Kingdom

We will refund the value of the goods upon receipt of them or exchange them if requested.

When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.

*Please note that all orders must be returned to us within 30 days of purchase.

To claim under the 24 month guarantee, you should return your hair iron to the manufacturer - Jemella Ltd. directly.

To enable you to do this we will send you a pre-paid special delivery bag which you can request by contacting us at support@beautysleuth.co.uk. Please be sure to include your order number, name and address in your email.

We will send the pre-paid special delivery bag to you along with a copy of your original invoice as proof of purchase. To return the iron place it in the bag with as much of the original packaging as possible, together with proof of purchase invoice.

The special delivery bag can be taken to any UK Post Office and posted free of charge.

Should you have any questions once the iron has been returned to the manufacturer please contact Jemella Ltd. at the following address:

Jemella Ltd.
PO Box 397
Keighley
West Yorkshire
BD20 0WX

Customer Services - 0845 3301133

*Please note: We cannot assist you with the returned iron once it has been returned to the manufacturer.